Legal
Last updated: November 2026
When a shop connects its Facebook Page, Instagram account or WhatsApp number, we keep the Page, account or number id, an encrypted access token from Meta, and the messages customers send to that shop with the orders they lead to. We never access your personal Facebook account.
In the Nebutron dashboard → Channels → Disconnect. The access token is deleted at once and the employee stops answering. Or on Facebook: Settings → Business integrations → Nebutron → Remove. Meta tells us automatically; we delete the connection data and give you a confirmation code.
To delete the shop account with all its products, conversations and orders, contact us through the contact section from the email registered on the account. We delete everything within 30 days and confirm.
If you messaged a shop that uses Nebutron and want your messages and orders deleted, ask the shop, or contact us through the contact section with the shop’s name and your name as shown in the chat or your phone number. We delete them within 30 days.
If Facebook gave you a confirmation code, the status of your request appears in the box below.
