Legal
Last updated: November 2026
When Nebutron works on behalf of a shop, we process the messages exchanged between the shop and its customers, and the order details a customer provides (name, phone number, address). For shop owners: account details, catalog and shop settings.
To answer customer messages, record orders and send them to the shop, and improve reply quality. We do not sell data or use it for advertising.
The shop the customer messaged, and the Nebutron team when needed for support. We use service providers (hosting and AI models) bound to confidentiality.
For the duration of the shop’s subscription; deleted on request by the shop or the customer, or when the subscription ends.
Any customer or shop can request a copy of their data or its deletion by contacting us through the contact section.
We use the official Messenger, Instagram and WhatsApp APIs under Meta’s policies. When a shop connects, we keep the Page, account or number id and an encrypted access token, and use messages only to reply on the shop’s behalf. A Page owner can revoke our access at any time from the Nebutron dashboard or Facebook settings; how to delete data is explained on the Data deletion page (nebutron.ai/en/data-deletion).
