How can we help?

Choose “Start your free trial” on our website, or open app.nebutron.ai and choose “Create account”. Enter your name, shop name, email and a password of at least 8 characters. The 7-day trial starts at once and needs no card.

The first time you sign in, a short welcome takes you through three steps: the name customers see for your employee, your first product, and your delivery fees. We pre-fill the 18 Iraqi governorates with common fees so you only adjust them.

From the home page of your dashboard, open the demo chat and write as a customer would: ask a price, a colour, or whether you deliver to a city. What you see is exactly what your customers will see.

Products → “Add product”. Give the name customers use, other names they might type (for example “bag, handbag”), a short description and the price. A “price before discount” is optional and is only shown when you fill it in.

In the product, add options such as Black, White or L. Each option can have its own price and its own stock. Leave stock empty if you do not track it; an option at zero is shown as unavailable and is never sold.

Use “Upload photo” in the product. The employee sends the photo with its answer when a customer asks about that product.

Products → “Import products”. Paste a list or upload an Excel or CSV file, one product per line: name, price, and optionally options separated by / (for example: White cotton shirt, 25000, M/L/XL). Check the preview, then press Import.

Untick “Visible to customers” to stop the employee offering it without deleting it.

Delivery lists every region you serve with its fee and the days from–to. Other names and cities (for example “Basra, البصرة”) help the employee recognise how customers write them.

Fill in “Free delivery for orders from” with an amount and the employee applies it on its own when the order reaches it.

Remove the region. When a customer asks for it, the employee says politely that you do not deliver there yet.

Every confirmed order appears in Orders at once, with the customer’s name, phone, governorate, area, nearest landmark, items and total including delivery. The dashboard also alerts you while it is open.

Move each order along in one click: New → Confirmed → With courier → Delivered, or Cancelled. The status is saved with its time.

Settings → Notifications: add your Telegram chat id and we send every new order and every handover there.

Conversations shows every customer chat and whether the AI or a person is replying.

Open the chat and press “Take over”. The AI stops and you reply as the shop. Press “Hand back to AI” when you are done.

When a customer is upset, asks for the owner or asks something outside your data, the employee hands the chat to you with the reason and stays quiet until you hand it back.

Settings → AI employee: the name customers see, whether it speaks in the feminine or masculine, and a friendly or formal tone.

Fill in payment, inspection before paying, exchange and returns, and working hours. The employee answers these questions from your words only.

Add anything it must say or must never say. For common questions, write one per line as: question = answer.

Our team connects your channels during setup. You add us as a partner on your Page in Meta Business Suite with limited permissions; you never share a password and you can remove us at any time.

Channels → Demo chat gives you a link to your own chat, ready now to share with your team or try yourself.

Settings → Account: change your password and choose Arabic or English for the dashboard.